Returns & Exchanges
At Urban Bar, we want your home setup to be perfect, which is why we offer a 30-day return window for all unused barware and glassware in its original packaging. If your order arrives damaged or isn't quite the right fit for your space, our team is here to ensure a seamless exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.
Pack with Care
Securely wrap your items in their original protective packaging to prevent breakage during transit and drop the parcel at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing